Shipping & Returns

Thank you for visiting and shopping at GiraSoul Jewels. The following are the terms and conditions that constitute our Shipping Policy.

Shipping Domestic

Shipment processing time

All orders are processed within 2-3 business days. Orders are handmade and completed based on crystal availability. Orders are not shipped or delivered on weekends or holidays. Please allow 2-6 weeks for shipping.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. We do not offer refunds for delayed shipments.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

GiraSoul Jewels ships to addresses within the U.S., U.S. Territories, P.O. boxes, and most international countries.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

GiraSoul Jewels is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

GiraSoul Jewels is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

GiraSoul Jewels currently offers shipping to over 7 countries! GiraSoul Jewels is not liable for lost packages.

Returns Policy

Bracelet and necklace purchases include a 3 month warranty. Customer must have 80% of crystals and/or charms for free replacement within the three month period. We do not issue refunds and/or returns for delayed shipment.